{"id":3216,"date":"2026-06-09T10:22:15","date_gmt":"2026-06-09T08:22:15","guid":{"rendered":"https:\/\/kukirinx.com\/?page_id=3216"},"modified":"2026-08-21T03:45:10","modified_gmt":"2026-08-21T01:45:10","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/kukirinx.com\/en\/support\/return-refund\/","title":{"rendered":"Return & Refund"},"content":{"rendered":"\t\t
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Return & Refund Policy
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We stand behind the quality of every product sold and delivered by our independent retail team, hoping that each and every customer’s expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (this valid purchase policy applies exclusively to orders placed on kukirinx.com<\/b>).<\/p>

Orders can be returned within 14 days<\/b> upon receiving (subject to the final delivery timestamp shown in logistics tracking).<\/p>

How to Initiate a Return Process:<\/h4>

  1. Download & Complete the Return Form:<\/b> Before starting your return, please download our official return form here:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\ud83d\udc49 Download Return Form<\/a><\/b> <\/span>. Fill out the necessary order details.<\/p><\/li>

  2. Submit via Email:<\/b> Send the completed return form along with clear photos or videos showing any transit damage, defects, or issues to support@kukirinx.com<\/b>.<\/p><\/li>

  3. Wait for Approval:<\/b> After approval by our support team, we will share the corresponding return warehouse address with you.<\/p><\/li>

  4. Ship the Item Back:<\/b> Please return the product in its original packaging accompanied by all accessories, manuals, and complimentary items. You are responsible for secure packaging. Please provide the tracking number and query link to our team within 7 days<\/b> of approval; otherwise, the request will be processed as expired.<\/p><\/li><\/ol>

    1. Order Cancellations & Refunds<\/h4>

    • Bought but not yet shipped (Cancellations):<\/b> The full price of the order will be refunded to your original payment account within 14 workdays<\/b> after we receive your valid cancellation request.<\/p><\/li>

    • Product is shipped out (Cancellations):<\/b> Once a parcel is dispatched and cannot be intercepted in transit, kindly contact our support team to initiate a return upon receiving the parcel. Please note that you will be responsible for any associated return shipping fees.<\/p><\/li>

    • Pre-orders and cancellations of pre-orders:<\/b> For all pre-orders, your debit or credit card will be charged immediately upon order placement. There will be no delay in payment, regardless of the expected shipping date. After your payment, you may follow the standard cancellation and refund guidelines mentioned above.<\/p><\/li><\/ul>

      2. Delivered Products & Return Shipping Fees<\/h4>

      • General Returns (No Reason):<\/b> Orders from kukirinx.com can be returned within 14 days of receipt without providing any reason. In this case, you shall be responsible for the return shipping fee<\/b>.<\/p><\/li>

      • Defective or Damaged Items:<\/b> If the product arrives with a manufacturing defect or is damaged during transport, please contact our customer service team at support@kukirinx.com<\/b> within 14 days. Upon verification, our team will be responsible for the return shipping fee<\/b>. Within 14 workdays<\/b> after receiving and inspecting the returned package, the original purchase price will be fully refunded to your account.<\/p><\/li><\/ul>

        3. Used Articles<\/h4>

        We do not offer returns or refunds for used items, except in extreme cases of out-of-box breakage or severe malfunction covered under our standard 1-year product warranty<\/b>.<\/p>

        4. Products Purchased From Other Platforms<\/h4>

        Please note that kukirinx.com only accepts returns for genuine purchases made directly on this website<\/b>. If you purchased your product from other channels (such as Amazon, AliExpress, Geekbuying, Geekmaxi, or other official\/third-party stores), you must request a return directly from the respective platform or seller where the purchase was made.<\/p>

        5. Important Return Notes<\/h4>

        • When applying for a return, please provide valid proof of purchase, such as your order number, receipt, or invoice.<\/p><\/li>

        • The returned product must be intact, un-tampered, and packed in its original packaging in the same condition as received, complete with all attached accessories, manuals, and free gifts. All labels and logos must show no signs of alteration.<\/p><\/li>

        • Unauthorized returns or cash-on-delivery (COD) packages sent without our prior consent will be strictly rejected.<\/p><\/li>

        • Information associated with your return will be handled in accordance with our Privacy Policy (retained securely for order fulfillment and warranty management).<\/p><\/li><\/ul>

          6. Contact Us<\/h4>

          If you have any questions or need assistance with a return, please reach out to our support team:<\/p>

          • Email:<\/b> support@kukirinx.com<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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            Return & Refund Policy We stand behind the quality of every product sold and delivered by our independent retail team,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":60,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3216","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/pages\/3216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/comments?post=3216"}],"version-history":[{"count":29,"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/pages\/3216\/revisions"}],"predecessor-version":[{"id":8835,"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/pages\/3216\/revisions\/8835"}],"up":[{"embeddable":true,"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/pages\/60"}],"wp:attachment":[{"href":"https:\/\/kukirinx.com\/en\/wp-json\/wp\/v2\/media?parent=3216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}